Complaints Procedure

We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please get in touch with us straight away in any of the following ways:

By Post: Waterlooville Car Supermarket Ltd of 1A Victoria Road Waterlooville Waterlooville Hampshire PO7 7ET.

By Phone: This must be a 01/02/03 or 0800/0845 number only.

By Email: We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: 0800 023 4567
Web site: